Privacy Policy

Last updated: 11 September 2026

This Privacy Policy explains how GetClass ("GetClass," "we," "us," or "our") collects, uses, and shares Personal Data when you use the GetClass website, applications, booking pages, and related services (the "Service").

For privacy-related questions or requests, contact us at [email protected].

1. Personal Data We Collect

Depending on how you use the Service, we may collect:

• Account information, such as your name, email address, phone number, and account details;
• Studio and instructor information, such as Studio details, roles, profiles, and contact information;
• Booking and activity information, such as bookings, attendance, cancellations, memberships, packages, and class credits;
• Payment and subscription information, such as subscription plan, transaction status, billing information, and related records. Full payment-card credentials may be handled directly by our payment provider rather than GetClass;
• Communications, including information you provide through support requests, forms, messages, or notes;
• Technical and usage information, such as IP address, browser, device information, pages viewed, interactions with the Service, logs, and similar technical data; and
• Cookie and analytics information, where applicable.

We may receive Personal Data directly from you, from a Studio with which you interact, from Authorized Users, or from service providers used to operate the Service.

2. How We Use Personal Data

We may use Personal Data to:

• provide, operate, and maintain the Service;
• create and manage accounts;
• enable Studios to manage clients, schedules, classes, and bookings;
• process and administer GetClass subscriptions;
• send transactional and Service-related communications;
• provide support;
• maintain security and prevent fraud or abuse;
• understand and improve how the Service is used;
• comply with legal obligations and enforce our Terms; and
• conduct analytics where permitted by applicable law.

We may also use aggregated or anonymized information that does not identify an individual.

3. Legal Bases

Where applicable data-protection law requires a legal basis, we Process Personal Data as necessary:

• to perform a contract or take steps requested before entering into a contract;
• for our legitimate interests, such as operating, securing, supporting, and improving the Service;
• to comply with legal obligations; or
• based on consent, where consent is required.

Where Processing is based on consent, you may withdraw that consent at any time, without affecting Processing that occurred before withdrawal.

4. Studios and Client Data

Studios use GetClass to manage their own Clients and business operations.

Where a Studio determines the purposes and means of Processing Client Personal Data and GetClass Processes that data on the Studio's instructions, the Studio acts as Controller and GetClass acts as Processor.

In those circumstances, the Studio is primarily responsible for its own privacy practices and legal basis for Processing Client Personal Data. GetClass Processes such data in accordance with the applicable Data Processing Agreement.

GetClass may separately act as a Controller for Personal Data used for its own purposes, including account administration, security, fraud prevention, billing, Service communications, and legal compliance.

If you are a Client of a Studio and have questions about how that Studio uses your Personal Data, you may need to contact the Studio directly.

5. Service Providers

We may share Personal Data with third-party providers that help us operate the Service, including providers of:

• hosting and infrastructure;
• databases and authentication;
• transactional email;
• payment and billing services;
• analytics;
• customer support;
• security and monitoring; and
• other technical services.

Where GetClass acts as a Processor for a Studio, relevant providers that Process Customer Personal Data on our behalf are listed on our Subprocessors page.

We may also disclose Personal Data where required by law, to protect legal rights or security, or in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We do not sell Personal Data in the ordinary meaning of selling information for money.

6. Analytics

We may use analytics services to understand how the Service is used and to help improve the Service. These services may process technical and usage information relating to visits, page views, performance, and interactions with the Service.

7. International Data Transfers

GetClass and its service providers may Process Personal Data in countries other than the country where you are located.

Where applicable law requires safeguards for an international transfer of Personal Data, we use an appropriate lawful transfer mechanism.

8. Data Retention

We retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining appropriate business and security records, resolving disputes, and complying with legal obligations.

Retention periods may vary depending on the type of data, how the Service is used, and applicable legal requirements.

Customer Personal Data Processed on behalf of a Studio is also subject to the applicable Data Processing Agreement and the Studio's instructions.

Data may remain in backups until removed through normal backup retention cycles.

9. Security

We use technical and organizational measures appropriate to the nature of the Personal Data and relevant risks.

No method of transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your Personal Data, including access, correction, deletion, restriction, objection, portability, and withdrawal of consent where applicable.

To exercise rights relating to Personal Data for which GetClass acts as Controller, contact [email protected].

Where GetClass acts as a Processor for a Studio, we may direct your request to the relevant Studio.

11. Children

GetClass accounts are intended for users aged 18 or older.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, our Processing practices, or applicable requirements.

The current version will be made available through the Service and identified by its Last updated date.

13. Contact

For questions, requests, or concerns relating to privacy or Personal Data, contact: [email protected].